Refund policy

🔄 Return & Refund Policy

At EverLoved, your satisfaction is very important to us. Please read our return and refund policy carefully before placing an order.

📦 Returns

Due to the personalized and intimate nature of our products (jewelry and gift items), we do not accept returns once an order has been delivered, except in the cases listed below.

We accept returns or replacements ONLY if:

  • The item arrives damaged

  • The item is defective

  • You received the wrong item

⏰ Reporting an Issue

If there is a problem with your order, you must contact us within 48 hours of delivery.

Please email us at:
📧 theeverloved@gmail.com

Include:

  • Your order number

  • Clear photos or videos showing the issue

Requests submitted after 48 hours may not be eligible.

💰 Refunds

Once your claim is reviewed and approved:

  • A replacement will be sent OR

  • A refund will be issued to your original payment method

Refunds (if approved) are processed within 5–10 business days, depending on your bank or card provider.

🚫 Non-Refundable Items

The following items are not eligible for refunds or returns:

  • Items damaged due to customer misuse

  • Orders with incorrect shipping details provided by the customer

  • Change-of-mind purchases

  • Items purchased during sales or promotions

🚚 Shipping Issues

We are not responsible for:

  • Delays caused by customs or postal services

  • Lost packages marked as “delivered” by the carrier

If your package is lost in transit, we will assist you in filing a claim with the carrier.

📩 Contact Us

For any questions about returns or refunds, contact us at:
theeverloved@gmail.com